Return Policy
At Velnoriah, we aim to provide a clear and transparent after-sales experience. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, refunds, and cancellations relating to purchases made through velnoriah.com.
Please review this policy before submitting a return request.
1. Return Request Period
Customers may request a return within 30 calendar days after receiving their order.
Before returning any product, please contact our customer service team for approval and return instructions:
Customer Service Email: service@velnoriah.com
Please provide your order number, the email address used during checkout, the product you wish to return, and the reason for your request. Include relevant photos or supporting information where reasonably available.
Our customer service team will review your request and provide the next steps.
2. Return Eligibility
For preference-based returns, the product must be unused, in its original condition, and returned with its original packaging and included components.
Mosquito repellent patches in our Solid Colors, Animal Designs, and Botanical Designs collections should remain unused, with their backing intact and free from contamination or damage caused after delivery.
These unused-condition requirements apply to preference-based returns. They do not prevent customers from requesting assistance for products that arrive damaged, defective, incorrect, incomplete, or materially different from the product description. Opening the packaging or reasonably inspecting the product to discover such an issue does not, by itself, make the request ineligible.
Please submit your request within the applicable return period and contact our customer service team before sending any item back.
3. Non-Returnable Items
Preference-based returns may not be accepted for products that have been:
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Used beyond reasonable inspection.
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Contaminated, stained, or soiled after delivery.
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Damaged through improper handling or storage after receipt.
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Modified or altered.
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Returned with missing components or required packaging.
Customized or personalized products may be subject to additional preference-based return restrictions where these are clearly disclosed before purchase.
These restrictions do not automatically exclude requests concerning damage, defects, incorrect items, missing contents, or material differences from the product description that existed when the order arrived.
If you are unsure whether your item qualifies, please contact service@velnoriah.com before returning it.
4. How to Request a Return
To request a return, email service@velnoriah.com and include:
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Your order number.
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The email address used for the purchase.
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The product you wish to return.
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The reason for your request.
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Relevant photos or supporting information where reasonably available.
Our team will review your request. If approved, we will provide the return address, shipping instructions, and any applicable shipping arrangements.
Please do not send an item back before receiving these instructions. Unauthorized returns may delay processing because we may be unable to identify the order or receive the item at the correct location.
5. Return Address
Please do not automatically send returns to our registered business address.
Our registered address is used for company registration and administrative purposes and may not be the appropriate return location.
After approving your return request, our customer service team will provide the correct return address and instructions. Sending an item to an incorrect address may delay the return process.
6. Return Shipping Costs
For preference-based returns, such as no longer wanting the item or ordering the wrong product, style, color, or variation, customers are responsible for return shipping costs unless otherwise stated.
If an item arrives damaged during delivery, defective, incorrect, incomplete, or materially different from the product description, please contact service@velnoriah.com with your order number and relevant details.
After reviewing and confirming the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer. Customers will not be required to pay return shipping or replacement shipping costs associated with the approved resolution.
If a return is necessary, our customer service team will arrange a prepaid return method or confirm how reasonable return shipping costs will be reimbursed before you send the item back.
Please contact us before purchasing return postage so that we can provide the correct address and shipping arrangements.
7. Refund Process & Timing
Once a returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method used during checkout. We generally process approved refunds within 5–10 business days after receiving and inspecting the returned item.
If we approve a refund without requiring a return, we generally process it within 5–10 business days after approval.
Your payment provider, card issuer, or financial institution may require additional time to post the funds to your account. We will send confirmation once the refund has been issued.
If you have not received your refund after the stated processing period, please contact service@velnoriah.com with your order number.
8. Damaged, Defective, Incorrect, or Incomplete Items
Please check your order after delivery. If an item is damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at service@velnoriah.com.
Please provide your order number, a description of the issue, and relevant photos or other supporting information where reasonably available.
Our customer service team will review your request and discuss an appropriate solution with you. Depending on the circumstances, this may include a replacement, a refund, or a return followed by a refund.
The approved resolution will be provided at no additional cost to you, including any necessary return or replacement shipping.
The general unused-condition requirements for preference-based returns do not automatically exclude these requests. Please retain the affected item and its packaging, where available, until we provide instructions. Do not send the item back before receiving the return address and shipping arrangements.
9. Exchanges
If you would like to exchange a product, please contact service@velnoriah.com before sending anything back.
Preference-based exchanges are subject to product availability and the return eligibility requirements stated in this policy. Our team will explain any applicable shipping costs or price differences before you proceed.
If the requested replacement is unavailable, we will discuss an alternative or a refund where applicable.
Exchanges required to resolve confirmed damage, defects, incorrect items, missing contents, or material differences from the description will be handled without additional charges associated with the approved resolution.
10. Order Cancellation
If you need to cancel an order, please contact service@velnoriah.com as soon as possible after placing it.
Cancellation requests are reviewed according to the order’s processing and fulfillment status. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
If cancellation is approved before dispatch, any payment collected for the cancelled order will be refunded to the original payment method. We generally process these refunds within 5–10 business days after cancellation approval, with additional posting time depending on your payment provider.
If the order cannot be cancelled, you may request a return after delivery in accordance with this policy.
11. Contact Information
For questions about returns, refunds, exchanges, cancellations, or product concerns, please contact us:
Brand Name: Velnoriah
Official Website: velnoriah.com
Legal Entity: Foshan Lichuang Shunyi Trading Co., Ltd.
Unified Social Credit Code: 91440604MAEA2H6T4Y
Registered Address:
Unit F423, 2nd Floor, Building B, Baolilai Decoration Materials City,
Kuiqi West Road, Shiwan Town Subdistrict, Chancheng District,
Foshan, Guangdong, China (Declared Registered Address)
Customer Support Email: service@velnoriah.com
Velnoriah is operated by Foshan Lichuang Shunyi Trading Co., Ltd. The company is responsible for the online store, customer service, order coordination, and related e-commerce activities.